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This article was posted on Monday, September 18th, 2006 at 6:51 pm. It's filed under General, Technology, Life. You can monitor the comments to this article by using the RSS 2.0 feed. It is tagged with the tags bs, customer service, verizon verizon sucks.
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Verizon Modem Returned
Posted on Monday, September 18th, 2006 at 6:51 pm.

Verizon returned the modem to me (the one I sent back for a replacement.)

Dear Customer [sic]: We are returning to you the merchandise that you recently returned to us. We were unable to accept the return of this merchandise and issue a refund, credit or replacement for the following reason(s):

Product: DW6100VOL
Quantity: 1
Reject Reason: Returned Product’s condition is not acceptable.

MODEM IS IN UNACCEPTABLE CONDITION.

If you wish to discuss this matter further, you may contact us at 800-567-6789 to speak to a Customer Service Representative.
Customer Service Department

First of all, Verizon, you have the worst DSL service in Cambridge, and probably the rest of the nation. So I would like to say the following thing to you:

YOU SUCK

Thank you for your cooperation. I will discuss this matter further with a Customer Service Representative; i.e. I will send the modem to you again.