Verizon returned the modem to me (the one I sent back for a replacement.)
Dear Customer [sic]: We are returning to you the merchandise that you recently returned to us. We were unable to accept the return of this merchandise and issue a refund, credit or replacement for the following reason(s):
Reject Reason: Returned Product’s condition is not acceptable.
MODEM IS IN UNACCEPTABLE CONDITION.
If you wish to discuss this matter further, you may contact us at 800-567-6789 to speak to a Customer Service Representative.
Customer Service Department
First of all, Verizon, you have the worst DSL service in Cambridge, and probably the rest of the nation. So I would like to say the following thing to you:
Thank you for your cooperation. I will discuss this matter further with a Customer Service Representative; i.e. I will send the modem to you again.