Yet again, the hypothesis by Dave is correct. Verizon blames other factors for their freakin’ inferior DSL service.

Go to the Verizon Troubleshooting Page for Slow Internet Connection. Here is the translation from “Excuse-speak” to “English” (sorry, international readers of the blog)

ES:

“If your DSL speed seems unusually slow, step through the checklist below to diagnose the problem.”

English:

“If your DSL speed seems to be running at a normal speed (about 205KBits/sec), go ahead and waste your time reading this checklist.”

  1. Turn your modem off and then back on. This actually works sometimes. Not much to say for this common DSL problem, as well as a wired/wireless router problem.
  2. Find and remove viruses. You expect us to find and remove every single virus on our system? Yeah right. If there was a virus, there probably will be no connection at all.
  3. Find and remove spyware. You expect us to find and remove every single piece of spyware on our system? Sure. If there were pieces of spyware, there probably will be no connection at all.
  4. Free up space on your hard drive. It might affect the performance of the system, but what does this have to do with the internet speed?
  5. Make sure DSL filters are installed. And you give us like 4 filters for all the phones in the house.

Again, Verizon sucks. I don’t suggest buying DSL service from them (but I haven’t tried FiOS), so … don’t.

3/3 people agree. Verizon sucks. Those three people are Dave, Paul, and me.